Privacy Policy

1. Introduction

Welcome to Divina, where ancient wisdom meets modern technology. We understand that your spiritual journey and personal readings are deeply private matters. This Privacy Policy explains how we collect, use, protect, and share your information when you use our AI-powered palm reading application and related services.

At Divina, we are committed to protecting your privacy and ensuring that your personal information and spiritual insights remain confidential. We believe that trust is the foundation of any meaningful spiritual guidance, and we take this responsibility seriously.

2. Information We Collect

Personal Information

When you create an account with Divina, we collect basic personal information including your name, email address, and payment information for subscription services. We may also collect your date of birth if you choose to provide it for enhanced reading accuracy.

Palm Images and Biometric Data

Our core service requires you to capture images of your palms using your device's camera. These images are processed by our AI algorithms to analyze palm lines, mounts, and other palmistry features. We treat these images as sensitive biometric data and apply the highest level of security protection.

Reading History and Preferences

We store your reading history, preferences, and any feedback you provide to improve our services and provide personalized insights. This includes your interaction patterns, favorite reading types, and spiritual interests.

Technical Information

We automatically collect certain technical information including your device type, operating system, IP address, and app usage statistics to ensure optimal performance and security.

3. How We Use Your Information

Your information is used exclusively to provide and improve our palmistry services:

• Generating Readings: Palm images are analyzed by our AI to provide personalized palmistry insights
• Service Improvement: We use aggregated, anonymized data to enhance our AI algorithms and reading accuracy
• Account Management: Personal information is used for account creation, authentication, and subscription management
• Customer Support: We may use your information to respond to inquiries and provide technical support
• Security: Technical data helps us detect and prevent fraud, abuse, and security threats

4. Data Protection and Security

We implement industry-leading security measures to protect your sensitive information:

• Encryption: All data is encrypted both in transit and at rest using AES-256 encryption
• Secure Storage: Palm images and readings are stored on secure, access-controlled servers
• Limited Access: Only authorized personnel with legitimate business needs can access your data
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Data Minimization: We collect and retain only the minimum data necessary for our services

5. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:

• Service Providers: Trusted third-party services that help us operate our platform (payment processors, cloud storage, analytics)
• Legal Requirements: When required by law, court order, or government regulation
• Safety and Security: To protect the rights, property, or safety of Divina, our users, or the public
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with user notification)

All third-party service providers are contractually bound to protect your information and use it only for specified purposes.

6. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct any inaccurate personal information
• Deletion: Request deletion of your account and associated data
• Portability: Receive your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we process your personal information

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Data is retained while your account remains active
• Inactive Accounts: Data may be retained for up to 2 years after account deactivation
• Palm Images: Processed and deleted within 30 days unless you save readings
• Payment Information: Retained as required by financial regulations

8. International Data Transfers

Divina operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Divina is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, if you have an account, by sending you an email notification.